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At pawspoti, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund to your original payment method. Please note that cancellation requests cannot be honored after your order has entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable unless the return is due to our error. Any applicable taxes will be refunded in accordance with local regulations.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times may vary. Some financial institutions require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: pawspoti
Address: 2248 South, Sutherland, Dr
E-Mail: [email protected]
Phone: +14780 0326 02
Our customer service representatives are available to assist you Monday through Friday, 9:00 AM to 5:00 PM (local time). We aim to respond to all inquiries within 24-48 hours during business days.
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
